Frequently asked questions

The plugin does not start

packetevents is a hard dependency: without it the server never loads the plugin. ExyliaLib is listed as soft only so the loader can install it, but the plugin needs it to run. Check both are in plugins/.

A module shows as failed

Vanish, freeze, inspect, x-ray vision and staff mode throw on enable when PacketEvents is missing; any module throws when its table cannot be created. The console has the reason, the module keeps its commands off, and the next start retries. /exyliastaff modules shows the state of each.

/tp stopped working for my other plugin

The teleport module registers the bare tp and teleport labels. Disable the module, or run the other plugin's command through its plugin:tp spelling.

Staff cannot see each other while vanished

They need exyliastaff.vanish.see, and a level at least the vanished player's. Without any exyliastaff.vanish.level.<n> node everybody is level 0 and sees everybody; give an admin exyliastaff.vanish.level.3 and only staff at 3 or above see them.

A player was frozen and then logged out

The freeze is kept. They are frozen again the moment they rejoin, on any server, staff on every server are told, and quit-commands in modules/freeze/config.yml may already have banned them.

The ladder skipped a step, or did not escalate

The ladder counts punishments this plugin recorded for the same reason id within ladder-reset-days. A ban typed straight into the ban plugin, or a different reason, does not count.

The punishment command did nothing

The template runs as the console with %player%, %duration%, %reason% and %staff%, and the duration is passed as written in the ladder. Check that the command exists for your ban plugin and that it reads 7d the way you wrote it. "The punishment command failed » no command for TEMPBAN" means the type has no template in commands.

Alerts do not reach staff on another server

Cross-server delivery needs Redis in ExyliaLib's database.yml, with a distinct server-id per server. /exyliastaff redis says whether this server is connected. Without Redis every channel still delivers locally.

Mining alerts are quiet even though a player is suspicious

A staff member receives them only with exyliastaff.mining.alerts and alerts on, which leaving staff mode turns off. /mining on turns them back on. Warnings are announced once and never repeated on the timer; suspicious and above are repeated every alerts.interval-seconds.

A staff member lost staff mode with "You lost permission"

exyliastaff.staff or exyliastaff.staffmode was removed while they were online. The plugin checks every online player every five seconds.

My edit to a menu vanished

menus/ is refreshed from the jar every time a module enables. The hotbar, modules/staffmode/hotbar.yml, is the file meant to be edited: it is copied once and then yours.

Where are the staff chat prefix character and the claim button for reports

Neither exists. Staff chat is a toggle or /sc <message>; reports are resolved or dismissed, and several staff may look at the same one.