Helpop
A player asks, staff on every server are alerted, one claims it and the two talk through the request until it is closed.
/helpop <message> opens a request. Every staff member on every server gets an alert with a Claim
button; the one who claims it answers with /hs reply, and from then on whatever the player types
into /helpop goes to that staff member, wherever they are. The request closes when staff close it,
or on its own if nobody claimed it in time.
Module id helpop, switch modules.helpop, files under modules/helpop/.
For players
/helpop <message> with exyliastaff.helpop. A player has one live request at a time: a second
/helpop while it is still unclaimed answers "You already have request #12 waiting", and there is a
cooldown-seconds wait between two requests. Once it is claimed, /helpop <message> is the reply
channel, with no cooldown, and the player is told if their handler is not online right now.
For staff
Everything below needs exyliastaff.helpop.manage. /helpop-staff is the long form of /hs.
| Command | What it does |
|---|---|
/hs | Opens the list. The turtle helmet in the hotbar does too. |
/hs list | Prints the open and claimed requests, oldest first. Also from the console. |
/hs claim <id> | Claims it. The player is told who is on it. |
/hs reply <id> <message> | Answers. An unclaimed request is claimed by replying; one claimed by somebody else refuses. |
/hs close <id> [reason] | Closes it, with default-close-reason when none is given. Any staff member can close any request. |
In the list, left click claims, right click teleports to the player, following them to their server, shift right click closes.
Timeout
Every thirty seconds, requests that are still unclaimed after timeout-minutes are closed with
timeout-reason, and the player is told nobody was available. A claimed request never times out.
0 disables the timeout.
Configuration
cooldown-seconds: 30
timeout-minutes: 15
alert:
sound:
name: BLOCK_NOTE_BLOCK_BELL
pitch: 1.2A cooldown under five minutes is not kept across a restart. alert is a library effect played for staff on every
server; a title or an action bar can be added to it.
Messages
modules/helpop/messages.yml: sent and already-open with %id%; cooldown with %time%;
alert-header, alert-line and alert-actions with %id%, %player%, %server% and
%message%, the last one a clickable row you may empty; list-header, list-line, list-empty;
not-found, already-claimed; claimed, claimed-notice; transcript-staff and
transcript-player; handler-offline; closed, closed-notice, timed-out;
default-close-reason, timeout-reason; player-offline, player-not-here, teleported,
following.
Placeholders
| Placeholder | Value |
|---|---|
%staff_helpop_open% | Unclaimed requests on the network. |
%staff_helpop_claimed_by_me% | Live requests the viewer has claimed. |
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